Web Site CMS
Flight Delay System
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Users are able to login and track their fault report through e-mail systems and via the Fault Manager website, keeping themselves up to date whilst freeing up telephone systems and support staff for more urgent enquires. Maintenance and Helpdesk Staff are made immediately aware of a new fault via text messaging and email, therefore response times are shortened and there is no need for a constant watch for new faults being reported. Administration rights are given to the client's contact manager giving them access to reports on all fault response times and even costing per month etc allowing for tighter control of budgets and elimination of unnecessary fault logging.
Single Building Module
This module has been designed for engineering companies with a maintenance contract in a large building with multiple floors and is designed to reduce Help Desk staff costs, Improve efficiency and offer the client full monitoring and reporting of faults. – Yearly Licences -
Multiple Client Module
Designed for maintenance companies with many clients and buildings to administrate. The system acts as an extra member of staff logging faults 24 hours a day, collating them and producing reports. - Yearly Licences plus additional client license
Global Client Reporting Module
Developed specifically for large organisations with a number of buildings or subsidiaries, such as franchise organisations that need to be able to monitor faults and budgets across their organisation. This module includes special licensed copies of the Multiple Client Module with a Global reporting add on. - Yearly Licences plus additional Multiple Client Module licenses. -
The project included:
SMS text messaging
Dynamic graph based statistics
Client ability to log on to see fault status
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We use our website to assist in Sales to blue chip customers, hence it has to be professional. With our own in-house IT team, using the Lizard Design control panel we are able to adapt and update the Web-site ourselves.
To this end Lizard Design have be an essential part of our growing business.
Jeffrey P Wood
Acclaim Handling Ltd.
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